Privacy Policy — Your Data at jetbej
jetbej is committed to protecting the personal data of every player on our platform. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the rights you hold over your own data.
1. Introduction
This Privacy Policy ("Policy") describes how jetbej ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects the personal data of registered users and visitors ("you", "your") of the website located at https://jetbej.app and all associated services accessible through it.
By registering an account or using any feature of the jetbej platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. This Policy forms an integral part of jetbej's Terms & Conditions and should be read alongside them.
jetbej operates a mobile-first platform specifically designed for players in Bangladesh. We collect and process only the data that is necessary to deliver our services, comply with our legal obligations, and protect the safety and security of our platform and its users. We do not sell personal data to third parties.
Age Requirement: jetbej is strictly for adults aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a user under 21 has registered, we will immediately suspend the account and delete all associated personal data in accordance with this Policy.
Our Data Privacy Principles
Every decision jetbej makes about personal data is guided by six core privacy principles. These are not aspirational — they are operational standards that govern how the platform is built and run.
Data is collected for specific, explicit purposes and never processed in ways incompatible with those purposes.
We collect only the minimum data necessary to deliver our services. No excess fields, no unnecessary profiling.
We take reasonable steps to ensure the personal data we hold is accurate and kept up to date on request.
256-bit SSL encryption, access controls, and regular security audits protect all stored and transmitted data.
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected.
You have the right to access, correct, and request deletion of the personal data we hold about you.
2. Personal Data We Collect
jetbej collects personal data through three primary channels: information you provide directly during registration and account management, information generated automatically through your use of the platform, and information received from third-party payment and identity verification partners.
When you register or manage your jetbej account, we collect your full legal name, date of birth, gender, residential address (including city — such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar), email address, and mobile phone number. If you contact our support team, we also retain the content of that correspondence. During KYC verification, we collect copies of identity documents such as your National Identity Card (NID) or passport, as well as proof of address.
When you access jetbej, our servers and analytics tools automatically collect certain technical data including your IP address, device type and model, operating system and version, browser type, mobile network operator, session timestamps, pages visited, game sessions started, bets placed, and in-app navigation patterns. This data is used for fraud prevention, platform security, and improving user experience. We do not use this data to build personal advertising profiles or sell it to data brokers.
When you make deposits or withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard, our payment processing partners share with us transaction reference numbers, payment method identifiers (e.g., the last four digits of a card or the last four digits of a mobile wallet number), transaction amounts, and timestamps. Full payment credentials are never transmitted to or stored by jetbej — these remain within the secure systems of the respective payment provider.
3. How We Use Your Personal Data
jetbej processes your personal data only where we have a lawful basis to do so. The primary purposes for which we use your data are set out below.
- Account registration and management: To create your account, verify your identity, and maintain accurate records of your account status and preferences.
- Service delivery: To process your deposits and withdrawals, credit winnings, apply bonuses, and provide access to games and betting markets.
- KYC and age verification: To confirm that you meet the minimum age requirement of 21 years and to comply with our anti-money laundering obligations.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, bot activity, and other misuse of the platform.
- Responsible gaming: To monitor player behaviour patterns and identify signs of problem gambling, and to apply self-exclusion, cool-off, or deposit limit settings as requested by you or required by our policies.
- Customer support: To respond to your enquiries, complaints, and requests submitted via email or live chat.
- Legal compliance: To comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and enforce our Terms & Conditions.
- Marketing communications (with consent): To send you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may opt out at any time via your account settings or by contacting support.
- Platform improvement: To analyse usage patterns in aggregate (anonymised) form in order to improve the design, performance, and content of the jetbej platform.
No Automated Decision-Making: jetbej does not make decisions that produce significant legal or similarly significant effects on you based solely on automated processing, without human involvement. Any account suspension based on fraud or policy breach detection is reviewed by a member of our compliance team before a final decision is communicated to you.
4. Data Retention
jetbej retains your personal data for as long as your account is active and for a defined period thereafter, depending on the type of data and the purpose for which it was collected. The table below sets out our standard retention periods.
Once a retention period has expired, personal data is either securely deleted or irreversibly anonymised so that it can no longer be linked to an identifiable individual. Anonymised aggregate data may be retained indefinitely for statistical and business analysis purposes.
5. Sharing Your Personal Data
jetbej does not sell, rent, or trade your personal data. We share data only in the specific, limited circumstances described below.
To facilitate gameplay, certain technical data (such as your account identifier and session token) is shared with our licensed game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers process this data solely to deliver the requested game session and are contractually prohibited from using it for any other purpose.
To process deposits and withdrawals, we share the minimum necessary data with our payment partners — bKash, Nagad, Rocket, Upay, and our banking partners. This typically includes your name, registered mobile number or bank account reference, and the transaction amount. All payment partners are bound by data processing agreements and their own applicable regulatory requirements.
We may disclose personal data to law enforcement agencies, regulatory bodies, or courts when we are legally required to do so, when disclosure is necessary to protect the rights or safety of jetbej or its users, or when we are responding to a valid legal process such as a court order or official investigation request.
In the event of a merger, acquisition, or sale of all or part of jetbej's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change to this Privacy Policy that results from it, via an in-platform message, prior to the transfer taking effect.
6. Cookies and Tracking Technologies
jetbej uses cookies and similar technologies (such as local storage and session tokens) to operate the platform, maintain your logged-in session, remember your preferences, and detect suspicious activity. We do not use third-party advertising cookies or cross-site tracking pixels.
- Strictly necessary cookies: Required for the platform to function. These cannot be disabled as they enable core features such as session authentication and security checks.
- Functional cookies: Used to remember your language preference, game display settings, and responsible gaming tool configurations between sessions.
- Analytics cookies: Used to understand how users navigate the platform in aggregate, so we can improve performance and usability. Data collected is anonymised before analysis.
You can manage cookie preferences through your browser settings at any time. Disabling strictly necessary cookies will prevent you from logging in and using the platform. Disabling functional or analytics cookies will not affect your ability to play games or make transactions.
7. Data Security
jetbej employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security practices include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
- Encrypted storage for sensitive personal data at rest, including identity documents and payment references.
- Role-based access controls ensuring that only authorised jetbej staff with a legitimate business need can access personal data.
- Two-factor authentication (2FA) available for all user accounts and mandatory for staff administrative access.
- Regular penetration testing and vulnerability assessments conducted by independent security specialists.
- Incident response procedures to detect, contain, and notify users of any data breach that poses a material risk to their rights or interests.
Your Responsibility: The security of your account also depends on the strength and confidentiality of your password and OTP codes. jetbej will never ask for your password via email, live chat, or any other channel. If you suspect your account credentials have been compromised, change your password immediately and contact [email protected] without delay.
8. Your Privacy Rights
As a jetbej user, you have meaningful rights over your personal data. You may exercise any of the following rights by contacting us at [email protected]. We will respond to all verified requests within 30 calendar days.
- Right of access: You may request a copy of the personal data we hold about you, along with information about how it is processed.
- Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected or updated.
- Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations (see Section 4).
- Right to restrict processing: In certain circumstances, you may request that we limit the way we process your data while a dispute or correction request is being resolved.
- Right to data portability: You may request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
- Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.
- Right to object: You may object to processing of your personal data for direct marketing purposes at any time, with immediate effect.
Please note that exercising certain rights — in particular the right to erasure — may result in us being unable to continue providing services to you, as some personal data is required for the lawful operation of your account, payment processing, and fraud prevention.
9. Third-Party Links and Services
The jetbej platform does not contain links to third-party websites for advertising or affiliate purposes. Any third-party services that are integrated directly into our platform — such as game engines from licensed providers — operate within our platform environment and are subject to data processing agreements that require them to handle your data in accordance with applicable privacy standards.
jetbej is not responsible for the privacy practices of any third party that you choose to interact with independently outside of our platform. This Policy applies solely to data collected and processed by jetbej through the https://jetbej.app website and associated services.
10. Changes to This Privacy Policy
jetbej reserves the right to update or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When we make material changes, we will notify registered users via an in-platform message prior to the updated Policy taking effect. The "Last updated" date at the top of this page will always reflect the date of the most recent revision.
Your continued use of the jetbej platform after a revised Privacy Policy has taken effect constitutes your acceptance of the updated terms. If you do not agree to a revised Policy, you should close your account and cease using the platform. To close your account, contact [email protected].
All privacy-related requests, questions, or complaints should be directed in writing to: [email protected]. Please include your full name, registered mobile number, and a clear description of your request or concern. Do not include your account password in any correspondence. We aim to respond to all privacy requests within 30 calendar days of receipt.